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[kraada]

Citrix RemoteAssist; all you have to do is follow a link though. It's made as easy as possible for you :)

[Freakdaddy]

I pm'd you yesterday, but it says the message is in my outbox, not my sent folder. So not sure if you are getting it or not.

[WhiteRider]

Kraada was off yesterday - that means that he hasn't read it yet. I'm sure he'll get back to you today (he's in the US, though, so it won't be for a few hours yet).

[kraada]

When messages are in the outbox it means it's pending but hasn't yet been read. You have a reply now, though.

[Freakdaddy]

I wanted to give my praises to Joel on the excellent customer support he provided for this issue. He made sure he got things resolved, met me online, and went the extra mile. Having good support for your product is a vital, and sometimes overlooked aspect of success. So good job Joel, and thanks!

- John