Problem with registeration code

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Problem with registeration code

Postby haitluo » Thu Oct 06, 2011 8:32 am

Hi, I have problem with registeration code.

I changed new motherboard to my computer and now I try to make a clean vista install.
When I try to register again PT (v 3.08.1 or 3.10), I get invalid registeration code notification.
Can you help me, please?
haitluo
 
Posts: 9
Joined: Wed Jun 01, 2011 8:25 am

Re: Problem with registeration code

Postby kraada » Thu Oct 06, 2011 8:36 am

Please make certain both your anti-virus and firewall are not set to keep PT3 from accessing the internet as that can keep PT3 from contacting our registration servers which results in the error message you just saw. For information on how to configure common software, please see the Firewall Troubleshooting Guide.
kraada
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Re: Problem with registeration code

Postby haitluo » Thu Oct 06, 2011 8:45 am

Hi. I tried without firewall on. Notification is still the same.
haitluo
 
Posts: 9
Joined: Wed Jun 01, 2011 8:25 am

Re: Problem with registeration code

Postby kraada » Thu Oct 06, 2011 9:29 am

Please restart PT3 with the Logging Enabled link, reproduce and report this problem and we will investigate further for you.
kraada
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Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Problem with registeration code

Postby haitluo » Thu Oct 06, 2011 9:48 am

... and now I can suddenly register. Network error on somewhere? Anyway PT is now register.

So thank you.
haitluo
 
Posts: 9
Joined: Wed Jun 01, 2011 8:25 am


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