PokerTracker

I cannot import PokerStars player note to PokerTracker Holdem2. I am getting an error message: Error: Access violation at 0x77E9E51E (tried to read from 0x0BFF000), program terminated.

The pokertracker version is 2.17.03b.

This happened today. I was able to import and export the player note yesterday. Please advise. Thank you.

You need to make sure PokerStars is not running when you do this. Restart the computer and try it again.

ptrack pat wrote:You need to make sure PokerStars is not running when you do this. Restart the computer and try it again.

Thanks! I can import the player's note to poker tracker now. I will restart my PC when I have this problem again.

Sorry to bother you, but PT2 started to give me the similar error again. Please see the error below:

Error: Access violation at 0x77E9E53A (tried to read from 0x0D7F0000), program terminated.

I restarted my PC and I do not start any program but PT2, but it still give me the above error and it shut down itself.

Any advice?

I don't know what would be causing this problem, nobody else is reporting any issues and I can't reproduce it. Are you sure no other programs were running, like PokerAce, etc?

ptrack pat wrote:I don't know what would be causing this problem, nobody else is reporting any issues and I can't reproduce it. Are you sure no other programs were running, like PokerAce, etc?

Yes, I am sure. Only pokertracker2 is running. It still does not import the player's note.

Can I uninstall it and install back again to see if this resolves the issue?

Yes, and you can use the same registration code that you are using now.

ptrack mike wrote:Yes, and you can use the same registration code that you are using now.

I uninstalled my PT and downloaded PokerTracker2 (2.17.03d) from your website and installed it.
I did not have to registered the code. It already says the software is registered.

I should have asked this before, but I do not see my stats in PT now. I did not take any backup...

Is my data gone now (when I uninstalled the PT)?

Uninstalling removes everything, so the easiest thing would be for you have a backup. Do you still have your old hands saved in another folder somewhere?

ptrack mike wrote:Uninstalling removes everything, so the easiest thing would be for you have a backup. Do you still have your old hands saved in another folder somewhere?

I do have the old hands in a folder. Actually, I just started to import the hand history to PT. After I finish importing all the files, I will try to import the player note from PokerStars program to see if it works.