Error Importing hands from Prima

[jeckjeck]

"File contains no Texas Hold'em hands or unable to determine what poker site this file came from."

getting this error when I manually try to import HHs from prima.

and auto-important doesnt work either.

What to do?

Using latest version of PT v2.
(holdem cashgame handhistories)

[jeckjeck]

auto-import* I mean

[ptrack pat]

Make sure the file you are importing has been saved with ASCII encoding and not UNICODE. Open the file using Notepad, do a save As and then select "ASCII" from the encoding field.

[jeckjeck]

Done, they were saved as ASCII.
Still not working.

When I try to auto-import handhistories I get this error in the logfile.

Unable to get the tournament ID for tourney game number 1970638479...6.00 NL - Tournament) Real Money.


I think this problem has something to do with the prima update.

[bohsman]

Same problem, was working fine before prima upgraded their software.

[ptrack pat]

Install the latest PATCH, version 2.17.02 from this link (MAKE SURE YOU DOWNLOAD THE PATCH INSTALL, the second link on this page, and NOT the full version:
http://www.pokertracker3.com/products/PTH/download.php