Problem with GG - some large numbers

Questions and discussion about PokerTracker 4 for Windows

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Problem with GG - some large numbers

Postby Maxington » Sat Jan 06, 2024 7:09 am

Hi guys,

in my Database I have got these weird tournaments with massive numbers that basically destroy the graph and confuse me.
Anybody know what this is and how I can get rid of them? I would delete these tournaments but I do not know how.

Would be nice if somebody could help me

PS I could not manage to insert it as an image but here is the screenshot: https://ibb.co/FbKshSn

Have a nice weekend and thank you in advance!
Maxington
 
Posts: 2
Joined: Wed Feb 22, 2023 4:51 am

Re: Problem with GG - some large numbers

Postby WhiteRider » Sat Jan 06, 2024 8:40 am

I'm not sure how that would have happened, but if you can open a Support Ticket and attach the hand history and tournament summary files for one of those "bad" tournaments (or compress the files from a day when you had some like that and attach that) then we can try to find out and get it fixed.

For now you can either edit the results to correct them using the Edit Tournament Results window, or you can "purge" (delete) the affected tournaments Tutorial: Purging Sessions.

If you choose to purge them then you could try re-importing the hand history and tournament summary files using Get Hands From Disk. If that still gives you the bad data then please do send us an example via a ticket so that we can get that fixed for the future.
WhiteRider
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Re: Problem with GG - some large numbers

Postby Maxington » Sun Jan 07, 2024 7:28 am

thank you!
Maxington
 
Posts: 2
Joined: Wed Feb 22, 2023 4:51 am


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