HUD configuration error

Questions and discussion about PokerTracker 4 for Windows

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HUD configuration error

Postby Lucas24 » Mon Feb 05, 2024 10:48 pm

Hi, I'm having a problem when I play at Zoom tables on PokerStars. Even though I have the settings to not show my own HUD (everyone but hero), my HUD appears when I play zoom tables. I don't have this problem when I play on normal tables. How can I solve it?
Thank you.
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Re: HUD configuration error

Postby Flag_Hippo » Tue Feb 06, 2024 6:19 am

This is working correctly for me on Zoom so please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing at a Zoom table and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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