by About Us
Max Value Software, LLC is the industry leader in online poker tracking and analysis tools. Since 2002, our flagship software, PokerTracker, has been trusted by online poker players worldwide to analyze hand histories, track performance, and gain a competitive edge both at and away from the tables. Our small, dedicated team is passionate about delivering best-in-class tools to help players improve their game.
Position Overview
We are seeking a Technical & Customer Support Representative to join our team on a part-time, remote, 1099 contractor basis. This entry-level role is ideal for someone with a background in poker and basic technical knowledge who enjoys helping others.
You will assist customers with support inquiries through our ticket system and community forums, while also providing prospective customers with helpful sales/pre-sales information about PokerTracker. This position requires 1–2 hours per day and hours are flexible.
Compensation & Contract Details
- Rate: $15 – $20 per hour (commensurate with experience and qualifications)
- Type: Part-time (1099 contractor)
- Hours: 1–2 hours per day, flexible scheduling (occasional weekend hours required)
- Location: Remote
Key Responsibilities
- Respond to customer inquiries via the PokerTracker support ticket system and community forums
- Provide prospective customers with product information and pre-sales assistance
- Answer common questions about features, licensing, and account setup
- Direct customers to relevant documentation, FAQs, and guides
- Maintain a professional and supportive tone in all customer interactions
Required Qualifications
- Basic knowledge of online poker (rules, hand histories, HUDs, etc.)
- General technical background (software installation, Windows/macOS familiarity)
- Strong written communication skills in English
- Self-motivated and reliable; able to check in daily and respond consistently
- Comfortable working independently in a remote environment
Preferred Qualifications
- Familiarity with PokerTracker 4 software
- Previous experience in customer support or online forum engagement
To Apply:
For more information or to apply please email [email protected]
