HU Hud data keeps changing!

[syous77]

Hi I'm a new convert from HEM to PT4. I've been noticing while I'm playing, my hud windows keep changing and it's really throwing me off.

Just to clarify:
Standard hud window = total stats
Double click on window = stats for this session

correct?

Notice the stats for Wenc keep changing on a window or two

http://gyazo.com/fbca1f6128700c2b3d1090d330c3c0bd
http://gyazo.com/e75d26c5bd21236fac3604529eba6aea

what they should display always:
http://gyazo.com/ce0fd937eb6dca0a550648fd6efdbef3

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what can I do to fix this?

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Separate issue: I've imported 1.6 million hands into my pt4 database and PT seems to be running kinda slow. If I create a new database will this solve everything? And will PT4 auto-use the data from the bigger database?

Thanks

[kraada]

If you create a new database but keep your old database around the default will be to merge data from both databases in the HUD but reports can only display data from your current active database.

Regarding the HUD data, please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears. That will give us the exact queries used and should give us some insight into what is going on here for you.

[syous77]

pretty annoyed here

I made the report on the 31st and still no response. Sent in a 2nd one yesterday and still no response...what's going on?

[kraada]

It's been a holiday weekend in the US so we've been a bit short handed - I apologize for the delays we will get to you.