HUD radomnly dissapearing while playing zoom

[silvia]

Hi,

I have just downloaded the new version after a month of holidays. The hud while playing zoom works mostly fine, but sometimes (like a hour or more into the game) the stats for some players disappear. Then all returns to normal after one or two hands.
Thanks a lot,

S.

PS: by the way. Can I safely replace the current version with the stable release? After running the new one, it asked me to do some database updating stuff...not sure if I can download the stable one and getting everything to work fine...

[kraada]

If you have updated to our latest beta we recommend that you stay with that beta.

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.

Once we have your logs we can better determine what is going on in this particular case.