PokerTracker

Think this image should explain my problem.

Link to image:

http://i.gyazo.com/b6ba4f5e98e48ff3657bf6296c2e9a7c.png

This issue should be fixed in the next release.

Thank you!

This was probably fixed on the new release but now, when the pop up knows it won't fit on the screen, it automatically moves to the other screen. So, I'm playing with two monitors and, each time I open a pop up on the table that's on the right side of the big monitor, it shows for a second and immediately moves to the laptop screen that's on the left. So annoying to be playing 15 tables and always having to move the pop up manually from one screen to another in order to make a decision. I'd much prefer it if it stayed the way it was before. At least we would only have to click it twice for it to find the appropriate place to be on the screen in case it didn't fit at first. Any fix on the works? Has this been reported before?

--EDIT--

Btw, I reread my post and I didn't want to sound rude at all. Sorry if I did.

This is the first I've heard of this issue. Please create a support ticket so that we can look into our options here for you further.

dastingerpt wrote:This was probably fixed on the new release but now, when the pop up knows it won't fit on the screen, it automatically moves to the other screen. So, I'm playing with two monitors and, each time I open a pop up on the table that's on the right side of the big monitor, it shows for a second and immediately moves to the laptop screen that's on the left. So annoying to be playing 15 tables and always having to move the pop up manually from one screen to another in order to make a decision. I'd much prefer it if it stayed the way it was before.

+1
I have the same problem since the last update. Just was reviewing hands in the PT replayer on a MacBook + 2d monitor. Clicking on a HUD of a player seated on the far right side of the 2d monitor sends the popup to the middle of the laptop screen.
Extremely annoying...

Then please create a ticket as well; the more tickets we get for an issue like this, the better.

dastingerpt wrote:So, I'm playing with two monitors and, each time I open a pop up on the table that's on the right side of the big monitor, it shows for a second and immediately moves to the laptop screen that's on the left.

As a temporarily fix; in your OS settings make the 2nd monitor your 'main screen' and the laptop-screen your secondary screen. For me that solves this problem for now. It's annoying to change this every time you play poker but less tilting than having pop ups show up in the wrong place...

keep_it_riel wrote:

dastingerpt wrote:So, I'm playing with two monitors and, each time I open a pop up on the table that's on the right side of the big monitor, it shows for a second and immediately moves to the laptop screen that's on the left.

As a temporarily fix; in your OS settings make the 2nd monitor your 'main screen' and the laptop-screen your secondary screen. For me that solves this problem for now. It's annoying to change this every time you play poker but less tilting than having pop ups show up in the wrong place...

Thank you! Tomorrow I'll still play with the old setup in order to get logs but, after that, I'll make sure I do what you advise.

We're aware of this issue and I expect it to be fixed in the next release. If you want a notification when the fix is released please open a Support Ticket.